FREQUENTLY ASKED QUESTIONS

How is PhysioCare Townsville different from other clinics?

At PhysioCare Townsville our aim is to provide effective and case-specific treatments in a caring environment. We offer longer treatment times and predominantly hands-on treatment techniques. Each treatment is conducted on a one-on-one basis to make sure your treatment is specialised and you get the most out of physiotherapy. In addition to treatments on our premises we offer weekly hydrotherapy sessions which can greatly assist in the recovery from injuries or the management of chronic conditions.

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Do I need a referral to see a physiotherapist?

A referral from your GP is optional. Physiotherapists are Primary Healthcare Practitioners so no Dr’s referral is required unless the following situations apply:

  • You are a DVA card holder and you want to claim your treatment through DVA
  • You would like to claim your costs through Medicare
  • You are claiming your injury through Workcover etc. In this case you should have a claim number and a Worker’s Compensation Certificate

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What should I expect from my first visit?

At your first consultation you physiotherapist will undertake a subjective and objective assessment to obtain information from you to make a provisional diagnosis. During the subjective assessment your physiotherapist will ask you a series of questions to help them understand your injury better. During the objective assessment the physio will perform several assessments on you to further understand your injury. Once a provisional diagnosis has been obtained they will formulate a treatment plan that is specialised for your injury.

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How long are the appointments?

Initial consultation: 45minutes- 1hour
Standard follow-up consultations: 20-30minutes

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Will I get a Health Rebate?

Physiotherapy is not rebatable under Medicare but most Private health insurance companies rebate physiotherapy services. Being Provider’s Choice for BUPA and Medibank Private you will get the maximum refund from your health insurance provider, dependant on your level of cover. This means you pay a minimal gap fee. Some limited sessions are covered by Medicare (these are only for those patients referred by their Doctor on the Enhanced Primary Care Program [EPC]). However we do not bulk bill at the clinic however you will get a full refund no out of pocket expense when you take your receipt to Medicare.

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Is there a cancellation policy?

If you cannot keep your scheduled appointment please call us as soon as possible. We realise that sometimes emergencies come up and your plans may change. When you call we will help you reschedule your appointment. Giving us as much notice as possible helps us better serve you and our other patients. 

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What should I wear?

Physiotherapy assessment and treatment requires the therapist to observe the postures and movements of the area of pain and the adjoining regions so undressing of outer garments is often required. We recommend you wear suitable clothing such as a T-shirt, shorts and underwear or swimmers that you are comfortable being assessed and treated in.

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Do physiotherapists provide massage?

Massage is only a small component of what physiotherapists provide for treatment. We only undertake soft tissue massage if it is deemed appropriate by your physiotherapist upon assessment. We do not provide remedial or relaxation massage.

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Can a pregnant woman see a physiotherapist?

Yes we provide treatment to women who are pregnant. However we do not perform some treatment techniques during the certain stages of the pregnancy. Therefore it is important that you make your physiotherapist aware if you are pregnant.

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